Refund Policy for DFIRST.AI

Scope of Refund Policy

This refund policy applies to all DFIRST.AI monthly and annual subscriptions.

14-Day Refund Policy

DigitalFirst.ai offers a 14-day refund policy from the date of purchase. If, for any reason, you are not satisfied with our marketing platform within the first 14 days of your subscription, you can request a full refund.

To be eligible for a refund, please ensure the following conditions are met:

• The refund request is submitted within 14 days from the date of purchase.
• You have not violated any terms and conditions stated in our Terms of Service.
• You have exercised due diligence in using our platform and accessing all available resources to resolve any issues before requesting a refund.

For any concerns or questions related to the lifetime plan or our refund policy, please contact our customer support team at support@dfirst.ai.

Procedure for Requesting a Refund

To initiate a refund request, please follow the steps below:

1. Contact our customer support team at support@dfirst.ai within the stipulated 14-day period, providing information about your subscription and reasons for the refund request.
2. Our support team will review your request and may ask for additional information, if necessary, to understand your situation better.
3. If the refund is approved, the amount will be credited to your original payment method within 7-10 business days.

Please note that DigitalFirst.ai reserves the right to evaluate all refund requests on a case-by-case basis and may refuse a refund if the conditions outlined above are not met.